Mastering Organizational Performance with the Balanced Scorecard

Episode 20 Handout:

https://mcdn.podbean.com/mf/web/56fbqakg967zm3w2/L4V_Episode_208p8jn.pdf

Welcome Aboard to Episode 20 of our podcast series, hosted by Ken Rethmeier. In this insightful episode, Ken delves into the intricacies of measuring organizational performance, focusing on the Balanced Scorecard model developed by David Norton and Robert Kaplan. This comprehensive approach ensures a multi-dimensional view of organizational success.

Ken shares practical examples from his consulting experience in various industries, including banking and oil, to illustrate the effectiveness of key performance measures. He also highlights the impressive achievements of the Davie Medical Center in North Carolina, emphasizing the impact of strong leadership.

The episode walks you through the four dimensions of the Balanced Scorecard: customer target audience, financial success, internal business processes, and learning and growth. Ken provides step-by-step guidance on implementing this model in your organization, from defining goals to selecting and tracking key performance indicators (KPIs).

Additionally, Ken discusses innovative applications of artificial intelligence in healthcare, as demonstrated by Dr. Tobias Gantner in Germany that can be found at www.healthcarefuturists.com and the importance of agility in learning and growth, particularly in rapidly changing environments.

Don't miss this episode if you're looking to enhance your organization's performance measurement strategies. Tune in to gain valuable insights and practical tips on leveraging the Balanced Scorecard for sustained success. And, finally, we look forward to seeing you again in Episode 21!